"customer satisfaction" - Selaus asiasanan mukaan Metropolia Ammattikorkeakoulu
Viitteet 1-14 / 14
-
Customer Perceived Values and Relationship Marketing: An Analysis of the Internet Service Industry
(2023)This study explores the relationship between customer perceived values in the internet service industry and customer satisfaction. It investigates customer expectations and preferences when choosing an Internet Service ... -
Customer Satisfaction in a Small Health Care Unit: Analysis of customer feedback and personnel attitudes towards the feedback process
(2019)All businesses should make customer appreciation their top priority instead of focusing on maximizing value for their shareholders. Data shows that maximising customer-value brings maximum profit to the shareholders, too. ... -
Designing a Customer Satisfaction and Experience Survey for an IT Service Company
(2022)Insinöörityön tarkoituksena oli kehittää yrityksen asiakasymmärrystä ja löytää konkreettisia keinoja asiakastyytyväisyyden mittaamiseksi ja parantamiseksi. Liiketoiminnan nopean kasvun myötä asiakasymmärryksen merkitys ... -
Developing a Customer Value Proposal for a Spiral Flush Technology
(2022)The topic of this study was to develop a customer value proposal for a case company. The case company has a product group based on air management that makes the drilling process safer. The management team wanted to increase ... -
Development of Customer Engagement: Case Company Best in Hel
(2023)The topic of this thesis is customer engagement development by utilizing competitive benchmarking. The case company, “Best in Hel”, struggled with customer engagement, as current customer engagement strategies were not ... -
Developoing an Operating Model in Managed Service
(2021)This thesis focuses on developing an operating model in a managed service for the case engineering company. The case engineering company wants to bring back its consultants from the customer premises to its premises. The ... -
Driving Customer-centric Portfolio Management
(2021)This Thesis focuses on re-thinking the case company’s portfolio management so that it would better serve the customer needs and bind together the processes between different stakeholders with a unanimous customer-oriented ... -
How Can Design Thinking Be Used to Improve Customer Experience? Case Study: Design Thinking in IBM
(2021)The purpose of this study was to identify how design thinking can be used to improve customer experience, using International Business Machines Corporation (IBM) as a case study. IBM is a technology company that operates ... -
Improving Customer Change and Project Scope Management in Order-To-Delivery Process
(2022)The objective of the study is to recommend improvements for the processing of customer change requests in the case company. The case company production unit sees increasing levels of order intake, and with that an increasing ... -
Improving Service Quality through Customer Onboarding in a SaaS Company
(2023)In the face of growing and competitive customer service challenges triggered by shifting customer behavior and emerging technologies, there are increasing pressure on businesses, especially those providing software as a ... -
Measuring Project Performance and Customer Satisfaction: in a Multidisciplinary Expert Organization
(2020)The case company in this thesis has defined in its strategy that its business will grow approximately 100 % during the next 5 years. Several studies and historical data from the company show that it takes at least 10 times ... -
New Operational Model
(2022)This thesis focuses on creating an operational support model for maintenance, which is based on customer segmentation and provides the best value for customer and for the company. This means that thesis focus is on three ... -
Recommendation to Improve Project Management Practices of the Case Company
(2021)The objective of the study is to recommend improvements for project management practices of the case company. The case company has increased interest and focus on project management in its plant engineering projects. Since ... -
The role of customer experience management in the purchase decision process
(2021)The purpose of this research was to explore the concept of customer experience management and identify the effects it has on customer loyalty, customer satisfaction, and purchase behaviour. In research, the impact of ...
