"expectations" - Selaus asiasanan mukaan Haaga-Helia ammattikorkeakoulu
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Are hotel classification systems still relevant and is there a need for new more personalised tool?
(2020)The tourism industry, as a dynamically growing socio-economic sector, directly influences on hospitality. Such demand requires the hotel industry to be organized in order to assure standardization and promise qualitative ... -
Customer expectation management in new business sales
(2022)In new business sales, guiding the customer experiences foremost tool is expectation management. Managing expectations gives a company the necessary power to form and guide the experience and turn a formerly reactive ...