- Selaus nimekkeen mukaan Haaga-Helia ammattikorkeakoulu

Viitteet 1944-1963 / 15745

    • Customer Relationship Marketing In Nonbank Financial Institutions: Case Study of KCC Kumasi- Ghana 

      Mohammed, Iddrisu (HAAGA-HELIA ammattikorkeakoulu, 2013)
      The aim of the thesis is to determine how Customer Relationship Management (CRM) has helped the case company to be more competitive, increase customer retention and satisfaction. Review of theories and concepts on CRM ...

    • Customer research at Donostia Kutxa Kultur Festibala 2016 

      Hassinen, Daniela (Haaga-Helia ammattikorkeakoulu, 2016)
      This thesis focuses on special events, in particular, festivals. What is the thing that lifts an event from normal to special? Why are events a growing business that not even the recession of the global economical seems ...

    • Customer Retention in E-commerce business 

      Qu, Feihua (HAAGA-HELIA ammattikorkeakoulu, 2011)
      E-commerce is growing fast with the fast development of internet and communication technology. Now E-commerce brings the businesses a world wide market and a huge population of protential csutomer. For customers the price ...

    • Customer satisfaction at Summer Sound Festival 2015 : Evaluating festival quality 

      Hannonen, Linda; Väänänen, Noora (Haaga-Helia ammattikorkeakoulu, 2015)
      The thesis was commissioned by an event production company Events 365 Oy. The company focuses on electronic dance music events including the Summer Sound Festival. The Summer Sound festival is a three day EDM festival held ...

    • Customer Satisfaction Evaluation Study of YY Air Logistics Company 

      Zou, JinLiang (2023)
      As the standard of living and quality of life of modern people continue to improve, people are increasingly using air logistics services as their first choice. Along with this change, the level of expectation for air ...

    • Customer satisfaction impact on customer loyalty at small independent restaurants in Helsinki 

      To, Ngoc Anh (Haaga-Helia ammattikorkeakoulu, 2018)
      In the hospitality industry, customer satisfaction along with customer expectations are going to be exceeded but still need being guaranteed. The competitiveness is stronger than ever in the market and customer satisfaction ...

    • Customer satisfaction in hotel industry 

      Mungai, Catherine Wambui (2020)
      The rapid growth in tourism industry has contributed to an increase in demand for accommodation. Tourists are looking for a comfortable place to rest during their travel and thus there is increased competition in the ...

    • Customer Satisfaction in Restaurant Service : Friends and Burger 

      Budhathoki, Navaraj (Haaga-Helia ammattikorkeakoulu, 2018)
      The thesis is based upon the way of inspecting about how the customer satisfaction is im-proved in restaurant service. To collect the information’s about it the research was focused in a restaurant which is situated in ...

    • Customer satisfaction of Da Qian Resort 

      Xu, Le (HAAGA-HELIA ammattikorkeakoulu, 2013)
      Customers were the fundamental for the service industry. With satisfied customers generally equals that good outcome for market shares. The thesis was commissioned by Da Qian Resort, which is playing the leading role as ...

    • Customer Satisfaction of Internal Business Travel Services at Finnair Plc 

      Huhtiniemi, Jenni (HAAGA-HELIA ammattikorkeakoulu, 2008)
      The objective of this thesis is to assess and measure the level of satisfaction of the internal business travel customers at Finnair Plc. The internal business travel services are provided by the Travel Management unit ...

    • Customer satisfaction of Nice Run 

      Rajala, Virpi (HAAGA-HELIA ammattikorkeakoulu, 2010)
      The idea of this thesis was introduced by Hanna-Maija Haikka, the project manager of Nice Run. Nice Run is a women’s sport event held in nine different cities in 2010. Participants at-tend the event with group of six, go ...

    • Customer satisfaction research in Pyhä Ski Resort 

      Turunen, Tomi (Haaga-Helia ammattikorkeakoulu, 2018)
      This Bachelor’s Thesis is a Customer satisfaction research in Pyhä Ski Resort, conducted between December 2017 and November 2018 and commissioned by Pyhätunturi Ltd. The objective of this thesis is to identify, how ...

    • Customer Satisfaction Research of Nepal SBI Bank Ltd 

      Dhakal, Prakash (HAAGA-HELIA ammattikorkeakoulu, 2013)
      The objective of this research is to assess and measure the level of customer satisfaction for Nepal SBI bank ltd. The research is focused to reveal the expectations of customers which could be crucial for SBI’s growth and ...

    • Customer satisfaction survey and development plan for case company Vaihmalan Hovi 

      Vilpas, Heli; Kalinainen, Aino (HAAGA-HELIA ammattikorkeakoulu, 2015)
      The objective of this Bachelor’s thesis is to research the current state of customer satisfaction in Vaihmalan Hovi and to create a development plan for the future according to the findings. Vaihmalan Hovi is a fairly new ...

    • Customer Satisfaction Survey for Company A 

      Torniainen, Elsa (Haaga-Helia ammattikorkeakoulu, 2018)
      The thesis was done as a commission to a tour operator in New Zealand. The company prefers to stay incognito and will be referred as “Company A” in this work. The study focuses on the Company A’s members who attend a ...

    • Customer satisfaction survey for Fressi Sport and Wellness centre Myyrmäki 

      Heimonen, Nicolas (Haaga-Helia ammattikorkeakoulu, 2016)
      This thesis was done for Fressi Sport and Wellness Centre Myyrmäki (Fressi Myyrmäki). The instructor of the thesis from Haaga-Helia was Eva Holmberg and from Fressi Myyr-mäki Lari Pakkanen. The main purpose of this ...

    • Customer satisfaction toward the services in Two Tigers restaurant, Helsinki-Vantaa Airport 

      Le Ngoc, Sang; Tran Thi Thu, Huong (Haaga-Helia ammattikorkeakoulu, 2017)
      The purpose of this thesis is to evaluate the service quality that are being provided by restaurant Two Tigers located in Vantaa-Helsinki Airport, which directly influence the customer satisfaction. Also the thesis aims ...

    • Customer satisfaction with the Solo Sokos Hotel Torni’s sauna and gym facilities and the development ideas 

      Laurila, Fanny (Haaga-Helia ammattikorkeakoulu, 2018)
      Solo Sokos Hotel Torni, Tampere is a newish hotel in the middle of the Tampere, and it is always on top five hotels in the city. The gym and sauna reviews are the weak point of the hotel, and they decrease the overall ...

    • customer satsisfaction survey of omena hotel 

      Akinola, Ebenezer (HAAGA-HELIA ammattikorkeakoulu, 2013)
      The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The ...

    • Customer segmentation in airlines strategic network planning 

      Bogatov, Nikita (2022)
      This research is aimed at analyzing the current level of customer segmentation data, used by airlines to complete strategic network planning processes. Rapid recovery of airlines passenger traffic leads to a great change ...