"customer service" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu
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Customer Expectations Created through a Hotel Website
(2024)Pine and Gilmores (2019) infamous exploration of customer experience puts today’s market into one sentence - time is money. The selection of where to put one’s money is so wide it creates higher demands for an exceptional ... -
Designing a new feedback system for Fysioline Fressi Oy
(2023)A well-designed feedback system is an essential component for businesses to manage customer satisfaction effectively. Understanding the importance of customer feedback and its impact on business success was integral to ... -
Future customer service for factoring business services
(2019)The thesis was carried out for a financing company X that is offering different financial services and is based in Finland. In the following text will be referred as ‘’financing company’’. The goal of this thesis study was ... -
How to design successful (customer) experiences in the travel industry
(2022)Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly ... -
Implementing Chatbots in the Customer Service Process to Reduce Workload
(2020)The purpose of this project was to offer Leadoo MT insight on how chatbots can be used as a tool in customer service. The objective of the thesis is to find out whether chatbots can be used efficiently in customer service ... -
Implementing Service Guidelines to Enhance Customer Experience in Health Care Sector
(2023)Palvelusta ja asiakaskokemuksesta on tulossa brändejä erottava tekijä. Monet asiakkaat jättävät palveluntarjoajan ja siirtyvät asioimaan muualle, jos he saavat huonon asiakaskokemuksen. Huono asiakaskokemus johtaa myös ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Measuring and Improving customer service in Delishus service Oy
(2022)The purpose of this research was to assess and enhance the quality of service delivered to customers by Delishus Service Oy, a local business in Espoo, Finland that specializes in fresh fruits and vegetables and dry and ... -
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand. Literature review, ...
