"customer satisfaction" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu
Viitteet 1-16 / 16
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An empirical study into the satisfaction level of travelers to Bangladesh
(2020)The aim of this study was to diagnose the service quality and price perception of Biman Bangla-desh Airlines passengers and to analyze the effects of price and service quality on customer satis-faction. The study is ... -
Customer Expectations Created through a Hotel Website
(2024)Pine and Gilmores (2019) infamous exploration of customer experience puts today’s market into one sentence - time is money. The selection of where to put one’s money is so wide it creates higher demands for an exceptional ... -
Designing a new feedback system for Fysioline Fressi Oy
(2023)A well-designed feedback system is an essential component for businesses to manage customer satisfaction effectively. Understanding the importance of customer feedback and its impact on business success was integral to ... -
Designing a New Way to Measure Customer Experience in the Real Estate IT Services Business
(2020)Customer experience has a significant effect to companies’ financial results. It relates to many different aspects of companies’ operations, and if handled poorly, can have significant negative effects. Many companies think ... -
Developing superior customer experience by improving Factory Acceptance test with Service Design methods and tools
(2023)Service Design (SD) is well renowned in the modern business world as it provides excellent benefits for the organization as well as for end users. It is a well-established approach in business to customer (B2C) organizations ... -
Enhancing Net Promoter Score and Cultivating Customer-Centric Service
(2023)This thesis is focused on the enhancement of the Net Promoter Score (NPS) within Company X, a prominent financial technology company. The primary aim was to investigate the willingness of Company X's customers to endorse ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Factors Influencing Customer Satisfaction. Case MOMO & MORE Oy
(2023)This thesis investigates the significance of customer satisfaction within the highly competitive business environment of the case company, Momo & More. Recognizing the limitations of customer expectations, the study aims ... -
How to design successful (customer) experiences in the travel industry
(2022)Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly ... -
Implementing Service Guidelines to Enhance Customer Experience in Health Care Sector
(2023)Palvelusta ja asiakaskokemuksesta on tulossa brändejä erottava tekijä. Monet asiakkaat jättävät palveluntarjoajan ja siirtyvät asioimaan muualle, jos he saavat huonon asiakaskokemuksen. Huono asiakaskokemus johtaa myös ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Measuring and Improving customer service in Delishus service Oy
(2022)The purpose of this research was to assess and enhance the quality of service delivered to customers by Delishus Service Oy, a local business in Espoo, Finland that specializes in fresh fruits and vegetables and dry and ... -
The Power of Structure : Designing a Service Design Blueprint for Digital Marketing Agencies to Increase Customer Retention
(2021)Due to the global competition and the fast-paced changing digital marketing environment, small digital marketing agencies need to nurture and retain customers rather than acquire new ones. Many small marketing startups do ... -
Service Quality in the Finnish Health Care System and Patients’ Decisions
(2020)Customer service is considered an important part of any organization and one which has a direct effect on the organization income and customer satisfaction toward organization efficiency. The value of organization services ... -
The impact of relationship marketing on customer loyalty: a case study of Liikuntakeskus Vire
(2022)This thesis project investigates relationship marketing at Liikuntakeskus Vire, which is the company where the author worked as an intern. The goal of the thesis was to provide a strategic plan for improving customer ... -
The key factors that affect net promoter score for a software as a service company
(2022)The recent and ongoing global pandemic of Covid 19 has caused great turmoil across all service industries. Customers are by necessity receiving less face-to-face interaction and are becoming much more accustomed to requiring ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand. Literature review, ... -
Using Service Marketing in Establishing a Cafe-bakery in Finland
(2019)In order to gain customer attraction and retention, service is the key to create a lasting relationship between the service provider and customer. The purpose of this thesis is to firstly analyze the customers’ expectations ...
