Work Engagement of Cabin Crew Members affected by Covid-19 pandemic : Human Resource Management perspective

Abstract

The Covid-19 pandemic had a severe and unprecedented impact on the aviation industry, resulting in border closures, travel restrictions, and significant disruptions to global travel. Airlines were forced to implement drastic cost-saving measures, including unpaid leaves, furloughs, salary cuts, and layoffs, which negatively affected cabin crew job stability and satisfaction, causing increased job demands and psychological anxiety.

This study aimed to explore the factors influencing cabin crew's work engagement during the pandemic and understand their values in work, work environment, and management. It involved a literature review of and an e-questionnaire, with findings revealing that positive interactions with colleagues, a satisfactory salary, and a healthy work-life balance were key factors in boosting cabin crew work engagement. Conversely, insufficient salary, increased workload, and lack of appreciation reduced work engagement, underscoring the importance of addressing salary concerns and offering alternative recognition and benefits.

The study emphasized the significance of a supportive work environment, effective leadership, and fair HR policies, shedding light on the challenges faced by the aviation industry during the pandemic. Overall, cabin crew demonstrated good work engagement levels, but improvements in salary and work-life balance were recommended for a resilient and sustainable work environment. The results were presented to airline management with suggestions for research-based development plan based on the findings.