Improving the quality management system in the manufacturing industry-Case Company K
Tran, Nga (2022)
Tran, Nga
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022122631469
https://urn.fi/URN:NBN:fi:amk-2022122631469
Tiivistelmä
Quality management is a significant factor in the modern business industry and is widely considered an organizational goal for many companies. Doing research at the operation level to enhance the quality of the final product is a priority strategy to attract more customers and gain competitive advantages
Three main research questions: How should a company continuously improve the quality of its production? How to apply ISO 9001:2015 in the current quality management system? Should we have a better communication system in the company for quality management? The author will utilize a combination of qualitative and quantitative research methods, besides with case study to analyze Company K’s current issues and propose solutions. The theoretical parts were written based on all the studies and research from articles, books about Quality management systems, ISO 9001:2015, and Sharepoint Online for data communication.
The implementation began with the proposal to change the current quality management process and start to use Share-point to communicate with other departments. After that, the author will conduct a survey and interview different peo-ple from different teams to evaluate the new proposal solution.
Three main research questions: How should a company continuously improve the quality of its production? How to apply ISO 9001:2015 in the current quality management system? Should we have a better communication system in the company for quality management? The author will utilize a combination of qualitative and quantitative research methods, besides with case study to analyze Company K’s current issues and propose solutions. The theoretical parts were written based on all the studies and research from articles, books about Quality management systems, ISO 9001:2015, and Sharepoint Online for data communication.
The implementation began with the proposal to change the current quality management process and start to use Share-point to communicate with other departments. After that, the author will conduct a survey and interview different peo-ple from different teams to evaluate the new proposal solution.
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