IMPACT OF MANAGEMENT CULTURE AT OPERATIONAL LEVEL MANAGEMENT IN PUBLIC SECTOR
Pykäri, Merja (2024)
Pykäri, Merja
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404126324
https://urn.fi/URN:NBN:fi:amk-202404126324
Tiivistelmä
The aim of this study is to point out how the management system supports the management culture in the public sector. The study provides framework to improve on the dynamics of leadership models and management culture in a public organization.
The objective of the thesis was to identify the current state of the commissioner's management culture and its impact on operational management, assess the level of maturity of the organization and how the management system has been described in the past. These themes were prioritized based on an evaluation of the quality of operations commissioned by the Ministry of Finance.
This study is made based on The Common Assessment Framework (CAF). This framework is developed specifically for the public sector and organization internal audit has been made using this model in 2023. Qualitative methods were used to conduct the study. The primary data was collected through the results in reports during the external evaluations between 2020 and 2022 and end-report 2023, semi-structured interviews and internal observation. The employee satisfaction survey 2023 was utilized as secondary data. Using a qualitative approach, the study utilized interview methods to gather data and findings especially at operational level.
The study showed the importance of management culture to operational management by answering the research questions and provided the information how the management system supports the leadership.
The objective of the thesis was to identify the current state of the commissioner's management culture and its impact on operational management, assess the level of maturity of the organization and how the management system has been described in the past. These themes were prioritized based on an evaluation of the quality of operations commissioned by the Ministry of Finance.
This study is made based on The Common Assessment Framework (CAF). This framework is developed specifically for the public sector and organization internal audit has been made using this model in 2023. Qualitative methods were used to conduct the study. The primary data was collected through the results in reports during the external evaluations between 2020 and 2022 and end-report 2023, semi-structured interviews and internal observation. The employee satisfaction survey 2023 was utilized as secondary data. Using a qualitative approach, the study utilized interview methods to gather data and findings especially at operational level.
The study showed the importance of management culture to operational management by answering the research questions and provided the information how the management system supports the leadership.