Feasibility Study on Creating a Training Hub for Service Cleaners in the Hotel Industry
Uchezuike, Emmanuel; Uchezuike, Emmanuel (2023)
Uchezuike, Emmanuel
Uchezuike, Emmanuel
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023121236582
https://urn.fi/URN:NBN:fi:amk-2023121236582
Tiivistelmä
This thesis assesses the feasibility of creating a Training Centre for Cleaners in the hospitality sector, focusing on hotels. It examines the viability of this business idea by identifying potential challenges, outlining qualification requirements, and detailing essential tools for cleaning and administrative functions. The objective is to establish a standard for aspiring entrepreneurs in the hospitality cleaning industry. Recognizing the significance of the hospitality sector globally, the study proposes a specialized training hub in Kajaani City, Kainuu Region, aiming to enhance individual cleaners' skills, optimize portfolios, and elevate cleaning standards. The initiative is driven by addressing customer dissatisfaction through quality cleaning, promoting job equality, and aligning with market trends and technology to elevate overall cleaning standards in the hotel industry. The study deployed four theories: the theory of Work Study, the Four Ps of the Marketing Mix, the Value Proposition Canvas, and the Servitization Mapping Canvas, to back up terms and elaborate the implementation process.
The method used to conduct research was the qualitative research method. The inductive and deductive thematic analysis was utilized to analyze the data. Interviews were carried out among two focus groups, the cleaning department, and the Management. Two cleaners and two managers were interviewed to gather relevant data that were instrumental to the results of the thesis. There were limitations in language barrier, relevant materials for the new topic, and restrictions of information due to company ethics.
The results emanated from first; the interview sessions, where it was evidenced that there is a lack of quality cleaning due to no proper training of cleaners, which the interviewees agreed that a special training program is an ideal. It asserts that the new training hub is needed to help enhance the workers’ abilities and boost new applicants’ work experiences through quality training. The second result comes from regulatory considerations and certifications and found that the Finnish government supports a new company idea that has a good business plan, with loans, unemployment benefits, and grants. The final result coming from the market analysis informs that Kajaani is a viable location with a good number of companies to collaborate with and also needs such development.
The method used to conduct research was the qualitative research method. The inductive and deductive thematic analysis was utilized to analyze the data. Interviews were carried out among two focus groups, the cleaning department, and the Management. Two cleaners and two managers were interviewed to gather relevant data that were instrumental to the results of the thesis. There were limitations in language barrier, relevant materials for the new topic, and restrictions of information due to company ethics.
The results emanated from first; the interview sessions, where it was evidenced that there is a lack of quality cleaning due to no proper training of cleaners, which the interviewees agreed that a special training program is an ideal. It asserts that the new training hub is needed to help enhance the workers’ abilities and boost new applicants’ work experiences through quality training. The second result comes from regulatory considerations and certifications and found that the Finnish government supports a new company idea that has a good business plan, with loans, unemployment benefits, and grants. The final result coming from the market analysis informs that Kajaani is a viable location with a good number of companies to collaborate with and also needs such development.