Encountering War-Traumatized Clients: A Good Practices Guide for the Third Sector
Autio, Toni (2023)
Autio, Toni
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023111629650
https://urn.fi/URN:NBN:fi:amk-2023111629650
Tiivistelmä
As society changes, the third sector is expected to adapt to the changes. In the Act on Promoting the Integration of Immigrants, which will enter into force in 2025, the role of the third sector has been increased. According to international studies and expert opinions, refugee-related expertise in the third sector is inadequate. Based on discussions with Moniheli, the umbrella organization of Finnish multicultural organizations, and its member organizations, a guide to good practices was developed as orientation material. The content of the guide is based on research evidence and internationally proven practices.
The aim of this thesis is to develop solution models for working life partners in daily work by developing a good practices guide for their needs. The purpose of this thesis is to provide information for the needs of the third sector workers who may not have encountered clients with trauma backgrounds previously. An additional purpose is to develop culturally sensitive ways of working with clients from immigrant backgrounds. With this material, the third sector can respond to the individual challenges of the customer base and updated requirements. The thesis is a combination of a scoping literature review and a development task oriented towards working life. The thesis was implemented in co-operation with Diaconia University of Applied Sciences and Moniheli.
The theoretical framework of this thesis focuses on a trauma-informed approach. In the conceptual framework, the terms of war-related trauma and trauma-informed organization are explained. Due to the practice-focused nature of the research, a scoping literature review was chosen as the methodology. In the data collection, a total of 15 408 (N = 15 408) records were identified via databases using the search criteria. After screening eight (N = 8) studies were included in the review. Additionally, three publications were included in the data manually from other sources. The total of the final data was 11 documents. The data was analyzed using thematic analysis, which is suitable for analyzing various types of data, in particular.
The number of publications related directly to trauma-informed work among refugees was limited. In the majority of studies, the perspective was medical or at least rehabilitative. The needs of Moniheli's member organizations were mapped in advance. Based on the preliminary survey and work-life discussions, the information collected for the guide was divided into three categories: the general section, the practical section, and the help and educate section.
Keywords: trauma-informed, third sector, refugees, integration, NGO, CSO
The aim of this thesis is to develop solution models for working life partners in daily work by developing a good practices guide for their needs. The purpose of this thesis is to provide information for the needs of the third sector workers who may not have encountered clients with trauma backgrounds previously. An additional purpose is to develop culturally sensitive ways of working with clients from immigrant backgrounds. With this material, the third sector can respond to the individual challenges of the customer base and updated requirements. The thesis is a combination of a scoping literature review and a development task oriented towards working life. The thesis was implemented in co-operation with Diaconia University of Applied Sciences and Moniheli.
The theoretical framework of this thesis focuses on a trauma-informed approach. In the conceptual framework, the terms of war-related trauma and trauma-informed organization are explained. Due to the practice-focused nature of the research, a scoping literature review was chosen as the methodology. In the data collection, a total of 15 408 (N = 15 408) records were identified via databases using the search criteria. After screening eight (N = 8) studies were included in the review. Additionally, three publications were included in the data manually from other sources. The total of the final data was 11 documents. The data was analyzed using thematic analysis, which is suitable for analyzing various types of data, in particular.
The number of publications related directly to trauma-informed work among refugees was limited. In the majority of studies, the perspective was medical or at least rehabilitative. The needs of Moniheli's member organizations were mapped in advance. Based on the preliminary survey and work-life discussions, the information collected for the guide was divided into three categories: the general section, the practical section, and the help and educate section.
Keywords: trauma-informed, third sector, refugees, integration, NGO, CSO