A Airlines customer green experience optimization analysis
Tan, LiHao (2023)
Tan, LiHao
2023
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060220779
https://urn.fi/URN:NBN:fi:amk-2023060220779
Tiivistelmä
Based on the literature, this paper analyzes the passenger service quality of airline A, and finds that the existing evaluation indicators are not set; using hierarchical analysis to establish the weight, and the evaluation standard and specification.