Reverse logistics manual
Lemström, Henrik (2023)
Lemström, Henrik
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052413779
https://urn.fi/URN:NBN:fi:amk-2023052413779
Tiivistelmä
A case study done for the logistics department at Prysmian Group Finland Oy. The logistics manager requested a manual to be made for their reverse logistics process. The objective of the manual was to remain simple and comprehensive, while also containing all the critical information about the reverse logistics process. The reason why a simple and comprehensive manual was chosen to be made for a complicated process, is to ensure it has practical usage. Typically, lengthy and complex manuals are unused and become dust collectors. Such manuals demand more effort to comprehend and utilize, which can be daunting during stressful situations. The manuals structural design ensures the process can be easily understood at first glance, which is ideal as the process can be complex and could become time-consuming for new employees to grasp. Qualitative research was the method of choice, as interviews were the only way to collect any data for the research. The literature in this research goes in detail on how to prepare a manual, what the content should look like, how the visuals and structural design of a manual should be, how the text can be written in different ways depending on what type of information the manual is designed to convey to the user. The literature also explores what are the interview methods for collecting qualitative data, and how the data can be analyzed by using a framework.