Cabin crew wellbeing during Covid-19 pandemic at Airline X
Pykäläinen, Beata (2022)
Pykäläinen, Beata
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022121228095
https://urn.fi/URN:NBN:fi:amk-2022121228095
Tiivistelmä
The thesis is commissioned by Airline X to understand the effects of Covid-19 crisis and further use the results to support cabin crew in crisis situations.
The thesis three aims: 1) providing insights into cabin crew wellbeing during the Covid-19 pandemic in years 2020-2021; 2) identifying what affects cabin crew work in general and their work wellbeing during this particular time frame; and 3) suggesting how supervisors can support cabin crew during crises.
The theoretical framework covers selected theory about wellbeing at work, challenges in cabin crew work, crisis, and employee engagement. The thesis used qualitative case study methodology, as it is suitable when examining a group in a certain context or situation. A survey was designed together with the commissioner and sent to all cabin crew. Additionally, commissioner’s standard wellbeing surveys from 2019-2021 were examined as well as their occupational healthcare provider was interviewed.
The findings verify whether and how crisis can affect cabin crew wellbeing, be it by creating uncertainty, stress, or financial problems. The thesis also presents a list of developmental suggestions for the commissioner.
The thesis three aims: 1) providing insights into cabin crew wellbeing during the Covid-19 pandemic in years 2020-2021; 2) identifying what affects cabin crew work in general and their work wellbeing during this particular time frame; and 3) suggesting how supervisors can support cabin crew during crises.
The theoretical framework covers selected theory about wellbeing at work, challenges in cabin crew work, crisis, and employee engagement. The thesis used qualitative case study methodology, as it is suitable when examining a group in a certain context or situation. A survey was designed together with the commissioner and sent to all cabin crew. Additionally, commissioner’s standard wellbeing surveys from 2019-2021 were examined as well as their occupational healthcare provider was interviewed.
The findings verify whether and how crisis can affect cabin crew wellbeing, be it by creating uncertainty, stress, or financial problems. The thesis also presents a list of developmental suggestions for the commissioner.