Manual for LCL Sea Export Shipments
Jama, Ilhaan (2022)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022061618066
https://urn.fi/URN:NBN:fi:amk-2022061618066
Tiivistelmä
This thesis is a qualitative study that resulted in a workplace manual. DSV Air & Sea Finland commissioned the handbook for LCL Sea Export shipments. DSV is a multinational transportation and logistics firm with operations in more than 90 countries. The guidebook is designed to help users do operational work tasks efficiently by providing a detailed and informative manual. The purpose is to utilise the handbook during the training process and to provide assistance thereafter. There are several transportation and logistics firms in Finland. As a result, competition is severe, and they must work hard to differentiate themselves. Future objectives for the organisation include hiring non-Finnish speakers and creating an international work environment. The organization's handbook was the first to be published in English regarding operational work tasks. The organisation now has the possibility to publish additional handbooks in English in order to employ more people as the company grows. This thesis' theoretical framework focuses on how to produce a manual. The theory focuses on the process of developing a good handbook, the tools for effective writing, and the approaches for learning theories. The methodology part is concerned with the triangulation of two different qualitative methodologies. A questionnaire was distributed to personnel in the Sea export department as one of the methods. The second method is observation, which is based on the author’s first-hand experiences. This thesis resulted in a well-planned and structured manual, that uses clear and simple language. The handbook is made solely for those who work or will work with LCL shipments in the export department. The handbook will not be published due to confidentiality. However, the structure of the handbook is presented in the results chapter.