Activating employees to real-time work wellbeing measurement :­ case Study

Abstract

The objective for the research was to activate the usage of a work wellbeing service called Sweetsbot in one of their client companies. This client company was therefore the case company in this research. In order to activate users, service design was researched to better understand how services are created and improved. Especially the process of service design was in a central role of literature review. The research itself was formed by first gathering information about the case company through meetings with the occupational safety committee of the case company and the person in charge of controlling the service in the case company. After that a campaign was launched activate users and to measure the current activity. The campaign was followed by a questionnaire to gather feedback, which could be then utilized for future campaigns in addition to improving the service.

The findings from the research showed that the users in the case company preferred being asked more direct questions, instead of giving the feedback on matters that concern themselves at the moment in the form of daily feedback. The questionnaire respondents seemed agree that the best feature of the Sweetsbot service was that it is quick to use. Overall, the results from the campaign should be clearly communicated with the employees and take actions based on the feedback. Communication and transparency are key when dealing with matters of work wellbeing. The subject clearly needs more research even in this case company to give more information results about activation in the longer term.