Haku
Viitteet 51-58 / 58
Ny tjänstedesign för små lönekunder
(2023)
Bra kundservice är en konkurrensfördel och digitalisering skapar nya förutsättningar för det. För tillfället är flera företag inom servicebranschen i en position där kärnprodukten inte garanterar konkurrensfördel. I sådana ...
Strengthening the Knowledge of Cooperatives Among Social and Healthcare Students Through Online Learning
(2023)
The purpose of this thesis was to gather course material for a future online course on cooperatives for social and healthcare students at Turku University of Applied Sciences (Turku UAS). The thesis was commissioned by two ...
Introducing a single UX score concept for Company X: a pilot study on the Y app (internal application).
(2023)
The aim of this thesis was to develop a generic metric which measures the user experience (UX) with digital tools. The thesis was conducted as a pilot study on behalf of Company X, a forestry corporation, and the scope ...
Developing Legal Services Through Service Design: A Study of Five Cases
(2023)
The purpose of this thesis was to develop a method to first model and visualize a service process and then develop the chosen service with co-design methods. The study cases, where the developed method was tested, are five ...
Service Design For a Start-up Entering a New Market
(2023)
The aim of this thesis was to study business opportunities for a startup company entering a new market. This thesis was commissioned by a startup company from Kazakhstan targeting to enter the Finnish market. The paper ...
Enhancing Career Prospects of International Students in Finland Using Service Design Approach
(2023)
In recent years, Finland has become an international student hub for higher education studies, owing mainly to its world-class education system. Usually, the educational journey of a foreign background student in Finland ...
Prototyping Competence Software Using Service Design Methods and Tools
(2024)
Creating software as a start-up and evaluating the user friendliness in the first stages is an obstacle hard to overcome. Developing software together with the end-users could increase the possibility of user satisfaction ...
Strategic Thinking at Sea: implementing a Service Design Thinking Approach onboard Aurora Botnia to Increase Customer Satisfaction and Upselling
(2024)
This Master’s thesis was a service design research project commissioned by the ferry company Wasaline. The aim of the project was to design a method to increase upselling as well as the overall customer satisfaction onboard ...