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A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
(2021)
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...
B2B content marketing – How to design and co-create a podcast series
(2020)
The thesis studies content marketing and more specifically audio content marketing in the form of podcasts. The main focus is in the content design phase of content creation, even though elements of content distribution ...
Service Design For a Start-up Entering a New Market
(2023)
The aim of this thesis was to study business opportunities for a startup company entering a new market. This thesis was commissioned by a startup company from Kazakhstan targeting to enter the Finnish market. The paper ...