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Redesigning the Integration Process for New Unit Leaders with the Means of Service Design: Enabling strong and confident leaders in the field of social and health care to retain and attract new employees
(2024)
This Master's thesis project was a design research for a non-profit organisation active in the field of social and health care. The aim of the project was to redesign the integration for new unit leaders with the means of ...
Prototyping Competence Software Using Service Design Methods and Tools
(2024)
Creating software as a start-up and evaluating the user friendliness in the first stages is an obstacle hard to overcome. Developing software together with the end-users could increase the possibility of user satisfaction ...
Strategic Thinking at Sea: implementing a Service Design Thinking Approach onboard Aurora Botnia to Increase Customer Satisfaction and Upselling
(2024)
This Master’s thesis was a service design research project commissioned by the ferry company Wasaline. The aim of the project was to design a method to increase upselling as well as the overall customer satisfaction onboard ...