"customer satisfaction" - Selaus asiasanan mukaan Tampereen ammattikorkeakoulu
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Communication satisfaction in Company X
(2023)The thesis was commissioned by Company X who wanted to measure customer satisfaction in their communication. Communication and its success are considered very important at commissioner company and for that reason this topic ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer lifetime value as a part of the customer journey
(2024)This thesis was commissioned by StepOne Tech Oy. The company has been operating for over a decade and needed cost-efficient ways for new customer acquisition and innovations to increase customer lifetime value of acquired ... -
Customer satisfaction and digital strategy : Total-Henkilöstöpalvelut Oy
(2021)Excellent service pays off because it creates true customers who will use the company’s services again and praise it to others. Customer satisfaction is the leading indicator for measuring customer loyalty, for identifying ... -
Effects of Restaurant Quality on Customer Retention and Suggestions for Itsudemo Oy
(2020)The thesis commissioner was Itsudemo Oy, a Japanese-style restaurant chain. The company has been growing and expanding to different cities in Finland. Along with the expansion, the company wanted to know how to improve ... -
Enhancing global business opportunities : the development of Tampere Chamber of Commerce's internationalisation services
(2023)The global business landscape has undergone significant shifts, marked by the disruptions caused by the COVID-19 pandemic and geopolitical conflicts. Even though affected by the worldwide crisis, pursuing international ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Evaluating Service Quality at a Music Festival Through Customer Satisfaction : Customer Satisfaction at SaariHelvetti Music Festival
(2019)This research paper will seek to explore the theories and methods of evaluating service quality through customer satisfaction, focusing on the service industry. The commissioner of the research is Nem Agency Oy and the ... -
How does customer satisfaction impact the performance of an e-commerce company?
(2023)Customer satisfaction stems from the match between customer expectations and the perceived performance of the service or product offered. It can be defined as a consumer's state of contentment following the purchase of a ... -
Improving e-commerce service for better customers’ satisfaction : case: Shopee Viet Nam
(2021)This bachelor's thesis was done with the purpose to find out the existing problems for one of the biggest online marketplaces in Viet Nam: Shopee, using theoretical approach. From the findings, suggestions were given for ... -
Improving time-to-market and customer satisfaction in the SoC product business : an approach to enhance productivity by “reusability strategy”
(2022)The objective of this study was to gather information about possible pain points and identify the areas to improve time-to-market (TTM) for “Company X” in the embedded / SoC product development business. In addition to ... -
Marketing plan for Vansweevelt : bio-mechanics knowledge among natural horsemanship practitioners
(2023)This study was undertaken to tackle the challenge of attracting natural horsemanship practitioners to the academic art of riding and to enhance the horsemanship skills of trainees. The objective is to identify ways in which ... -
Measuring and improving service quality in Helsinki-Vantaa Duty-Free Store
(2023)Matkailun vähittäismyynnin jatkuvasti kehittyvässä maisemassa palvelun laadusta tulee erittäin tärkeää, erityisesti Helsinki-Vantaan lentokentän verovapailla ostosalueilla. Yhden johtavan matkailun vähittäismyyntioperaattorin ... -
Purchase process optimization for the case company
(2023)This thesis was commissioned by an internationally operating company. Their products can be described as office furniture and are predominantly make-to-order. Their current process time from the moment a purchase order is ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
