"Gaft, Janita" - Selaus tekijän mukaan Tampereen ammattikorkeakoulu
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Evaluating Service Quality at a Music Festival Through Customer Satisfaction : Customer Satisfaction at SaariHelvetti Music Festival
Gaft, Janita (2019)This research paper will seek to explore the theories and methods of evaluating service quality through customer satisfaction, focusing on the service industry. The commissioner of the research is Nem Agency Oy and the ...