"customer orientation" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu
Viitteet 1-10 / 10
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Creating the Model for Special Event Plan
(2021)The main objective of this thesis is to create a basic model for an event plan, which will be used as a template for other similar events in the future. This work is carried out for a future event company, owned by the ... -
Designing a solution for improving information visibility in B2B cybersecurity management
(2023)The objective of this project is to solve the client’s needs by designing a simple and efficient solution to improve the information visibility for the client's cybersecurity management portal. The client is a Finnish ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Developing Customer Insight Process for Multi-business, Multimarket Company
(2021)In the current fiercely competitive business environment, the importance of customer understanding in achieving competitive advantage, is undeniable. An in-depth understanding of customers, their needs and formation of the ... -
Development of a Marketing Strategies to Attract and Retain Customers: A Case Study of Junbah Logistics Ay
(2023)The case company is Joo Taksi, and it is a subsidiary of Junbah Logistics Ay. The focus of this thesis is on the taxi service. Taxi Service is mainly using Platforms like Uber, Yango, Meneva, Bolt, and Welcome to get ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
How to design successful (customer) experiences in the travel industry
(2022)Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly ... -
Increasing the material management platform usage rate
(2022)The purpose of this thesis was to find ways to increase the customer usage rate of an advertisement material platform, commissioned by Sanoma Media Finland. The goal was to identify the issues with the platform usage and ... -
Mind the gap. The essentials and barriers in the phase of implementation of PPP-healthcare initiatives
(2023)The forms of cooperation between public healthcare service providers, such as hospitals and pharmaceutical companies are expanding from traditional drug trials to solutions for systemic health care challenges. This kind ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Portraying B2B customer experience – case: GREIFF Mode GmbH & Co.KG
(2022)Customer experience is becoming more and more important for businesses. This thesis concentrates on customer experience in business-to-business context. The commissioner of this thesis is GREIFF Mode GmbH & Co. KG, a German ... -
Service Design Approach to Develop Design Competence in a Finnish Retail Company’s Development Organization Focusing on the Non-Designers
(2022)In recent years, there have been significant changes in the market, and companies have realized that they need to respond to the changing world faster to have resiliency and stay in business. It has been suggested that ... -
Towards Customer Centricity
(2021)Strategic customer focus is currently one of the most important drivers of growth, and its importance will only grow in the future. Focusing on the customer experience is often the most vital feature of financially successful ...
