"customer loyalty" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu
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An empirical study into the satisfaction level of travelers to Bangladesh
(2020)The aim of this study was to diagnose the service quality and price perception of Biman Bangla-desh Airlines passengers and to analyze the effects of price and service quality on customer satis-faction. The study is ... -
Plating and visual factors as a perspective on customer loyalty: A Case Study at Faro Channel side restaurant
(2021)Plating and visual factors as a perspective on customer loyalty. A case study at Faro Chanel side Restaurant. Year 2021 Number of pages 41 The purpose of this thesis was to examine the effect that plating and visual ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Relationship marketing as a tool to improve business activities at Helsinki Bakery
(2020)Nowadays, with the trend of globalization, the service industry is becoming more competitive and complex. Hence, building a strong relationship with customers as well as maintaining cus- tomer satisfaction and loyalty are ... -
The impact of relationship marketing on customer loyalty: a case study of Liikuntakeskus Vire
(2022)This thesis project investigates relationship marketing at Liikuntakeskus Vire, which is the company where the author worked as an intern. The goal of the thesis was to provide a strategic plan for improving customer ... -
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand. Literature review, ... -
Using Service Marketing in Establishing a Cafe-bakery in Finland
(2019)In order to gain customer attraction and retention, service is the key to create a lasting relationship between the service provider and customer. The purpose of this thesis is to firstly analyze the customers’ expectations ...
