Factors influence training effectiveness in micro and small enterprises : case service-oriented company: Katrium OÜ
Linh Luong, Ha Ngoc (2015)
Linh Luong, Ha Ngoc
Turun ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015061113184
https://urn.fi/URN:NBN:fi:amk-2015061113184
Tiivistelmä
The fundamental purpose of this thesis is to identify and examine the factors affecting the effectiveness of training in micro and small enterprises. To be clear, the factors are gathered into three groups: the organizational factors, the management-related factors and the individual-related factors. The literature review provides different aspects of training; thereby laying a foundation for the empirical study. The concept of learning organization, the process to create an effective training, types of training and Kirkpatrick’s (1998) four-level model of measuring training effectiveness are presented in this paper.
To examine the importance of these factors to training efficiency, Katrium OÜ-a micro service-oriented firm was chosen as studied group for this research. The qualitative approach was employed in this study. The data was collected by the distribution of questionnaire and face-to-face interview with people at different positions, including manager, employee and trainee in the case company.
The conclusion of this thesis will answer all the research questions which are tied closely with the research objectives. The research findings reveal the critical factors which significantly influence the training effectiveness (i.e. company’s internal barriers, managerial support and training motivation). The company could consider to take actions to improve the current training system and maximize its benefits.
To examine the importance of these factors to training efficiency, Katrium OÜ-a micro service-oriented firm was chosen as studied group for this research. The qualitative approach was employed in this study. The data was collected by the distribution of questionnaire and face-to-face interview with people at different positions, including manager, employee and trainee in the case company.
The conclusion of this thesis will answer all the research questions which are tied closely with the research objectives. The research findings reveal the critical factors which significantly influence the training effectiveness (i.e. company’s internal barriers, managerial support and training motivation). The company could consider to take actions to improve the current training system and maximize its benefits.