Internal Housekeeping Versus Outsourced Housekeeping
Pesonen, Janet (2015)
Pesonen, Janet
Saimaan ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201504204605
https://urn.fi/URN:NBN:fi:amk-201504204605
Tiivistelmä
The objective of this research was to find out the reasons hotels outsource their housekeeping departments and the effects of having an outsourced or internal housekeeping department. Another objective was to find out why companies that were once outsourced decide to take back internal housekeeping. A secondary aim was to find out the working conditions and the effects outsourcing had on the housekeepers in the housekeeping departments and if there were any changes in attitudes towards them during or after the process.
The information about outsourcing and internal housekeeping was gathered from literature, articles and the internet. Interviews of both managers of the hotels and the housekeepers working in the departments were held. The interviews were semi-structured with the possibility to ask further questions to gain a deeper understanding of the reasons for outsourcing.
The final result of this thesis was that hotels do not outsource purely to cut costs or to gain a profit. The thesis showed that professionalism and skills of the service provider are just as important as monetary gain. The thesis also showed the feelings and opinions from the housekeeper’s point of view and that improvements need to be made to working conditions so that quality and work satisfaction to improve.
The information about outsourcing and internal housekeeping was gathered from literature, articles and the internet. Interviews of both managers of the hotels and the housekeepers working in the departments were held. The interviews were semi-structured with the possibility to ask further questions to gain a deeper understanding of the reasons for outsourcing.
The final result of this thesis was that hotels do not outsource purely to cut costs or to gain a profit. The thesis showed that professionalism and skills of the service provider are just as important as monetary gain. The thesis also showed the feelings and opinions from the housekeeper’s point of view and that improvements need to be made to working conditions so that quality and work satisfaction to improve.