Harmonizing Living Lab Services: Towards consolidated service portfolio

Abstract

Living labs share common elements but have multiple different implementations. Prior studies have revealed a lack of research on effective management approaches for living labs. Service harmonization is suggested as an approach to improve efficiency and to ensure the consistency of services and results regardless of the service provider. This study evaluates the living lab service portfolio and proposes a harmonized service categorization to contribute to ongoing discussions on living lab harmonization. The suggested framework consists of 18 services for Customer acquisition, 13 for Detailed project planning and 29 for Project implementation and dissemination phase as well as 9 repositories in Innovation ecosystem orchestration. Services are also classified into Back-office (N=29), R&D services (N=21), and 3) Auxiliary services (N=4).