Employee Job Satisfaction and Work Performance: A Case Study of Finnish Retail Superstore
Hoque, Munia (2024)
Hoque, Munia
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024060621862
https://urn.fi/URN:NBN:fi:amk-2024060621862
Tiivistelmä
Employee job satisfaction and work performance inevitably lead to a company’s profitability and success. Likewise, Finnish retail superstores try to ensure employee satisfaction. However, there is no in-depth research regarding the issue in Finland, although employee dissatisfaction is a concern. Therefore, the study explores the role of job satisfaction on work performance. According to interpretivism and constructivism research philosophy, the study applied an inductive approach, qualitative strategy, and open-ended questionnaire to investigate the issue in the Finnish retail superstore. It also used thematic analysis to evaluate the qualified data.
Empirical findings illustrate that employee job satisfaction is the primary goal of the Finnish superstore for market competitiveness. Moreover, a pleasant work environment, employee empowerment, freedom of speech through discussion and opinions with supervisors and managers, career development opportunities, and satisfaction surveys are essential to employee job satisfaction. The study also finds that customer satisfaction depends on employee job satisfaction and work performance simultaneously in the retail store. Assessing job satisfaction and work performance includes the effectiveness of actions, enhancing work performance with open communications and regular meetings, continuous improvement in solving problems, and guiding requirements. Theoretically, Finnish retail superstores practice motivation factors absolutely, but only the work environment is considered a hygiene factor.
The study suggests that Finnish retail superstores have already focused on motivation factors such as recognition, workplace autonomy, job advancement, growth opportunities, and working conditions. However, they must also focus on hygiene factors such as salary, policy, administration, competent supervision, and leadership. Retail stores should also have clear plans for coaching, mentoring, and empowering employees to grow.
Empirical findings illustrate that employee job satisfaction is the primary goal of the Finnish superstore for market competitiveness. Moreover, a pleasant work environment, employee empowerment, freedom of speech through discussion and opinions with supervisors and managers, career development opportunities, and satisfaction surveys are essential to employee job satisfaction. The study also finds that customer satisfaction depends on employee job satisfaction and work performance simultaneously in the retail store. Assessing job satisfaction and work performance includes the effectiveness of actions, enhancing work performance with open communications and regular meetings, continuous improvement in solving problems, and guiding requirements. Theoretically, Finnish retail superstores practice motivation factors absolutely, but only the work environment is considered a hygiene factor.
The study suggests that Finnish retail superstores have already focused on motivation factors such as recognition, workplace autonomy, job advancement, growth opportunities, and working conditions. However, they must also focus on hygiene factors such as salary, policy, administration, competent supervision, and leadership. Retail stores should also have clear plans for coaching, mentoring, and empowering employees to grow.