Study on the Barrier-free Service Optimization of Guiyang Airport
Shen, Yao (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024051010522
https://urn.fi/URN:NBN:fi:amk-2024051010522
Tiivistelmä
Since the reform and opening up, China's civil aviation industry has ushered in vigorous development, with the number of civil aviation passengers growing steadily and the size of the special passenger group also expanding. In this context, strengthening and improving special passenger services has become an important measure to enhance the core competitiveness of airports. Taking Guiyang Airport as the research object, this paper uses SERVQUAL model to optimize and analyse the accessibility service of Guiyang Airport based on service quality theory and process reengineering theory. Firstly, the current accessibility problems and their reasons in Guiyang Airport are analysed by combining domestic and international literature review and questionnaire survey, and conducting interviews with passengers and employees. Finally, suggestions to improve the current problems are put forward. It aims to provide suggestions for improving the accessibility of existing airports, as well as providing references for the accessibility of future newly built terminals in Guiyang and other second-tier cities.