Investigating Common Traits and Improving Recruitment of IT Quality Assurance Personnel
Brown, Michael L. (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404197026
https://urn.fi/URN:NBN:fi:amk-202404197026
Tiivistelmä
To date, the vast majority of research into software testing has been devoted to technical aspects such as, the enhancement of testing processes, test criteria, techniques, and tools. Meanwhile, there has been very little research into the individual testers themselves, their personal characteristics, backgrounds, motivations, and skill acquisition. Through an extensive literature review and analysis of views elicited from software testing professionals via a questionnaire, the aim of this thesis is to gain an insight into the qualities required for success in the field of software testing.
Comprehensive, qualitative analysis and discussion of the research results revealed the importance of the following traits in particular for shaping effective testing teams: communication and interpersonal skills, continuous learning abilities, problem-solving and critical thinking skills, conscientiousness, diversity, and collaboration. Along with the need to promote employee satisfaction, and development.
A set of comprehensive recommendations was produced based on these insights, to help guide recruitment processes and promote ongoing skill development and employee satisfaction within testing teams. These recommendations include strategies for assessing candidates' skills and traits, in order to find the most suitable candidates for working in the field. Additionally, recommendations are provided for making the role as attractive and fulfilling as possible for new employees.
Through actively involving recruitment personnel in the dissemination and implementation of these recommendations, organisations can enhance their recruitment processes and create an environment that attracts, retains, and develops top talent. Ultimately, the successful implementation of these recommendations may lead to improved testing outcomes, enhanced software quality, and greater professional growth and satisfaction among testing professionals.
Comprehensive, qualitative analysis and discussion of the research results revealed the importance of the following traits in particular for shaping effective testing teams: communication and interpersonal skills, continuous learning abilities, problem-solving and critical thinking skills, conscientiousness, diversity, and collaboration. Along with the need to promote employee satisfaction, and development.
A set of comprehensive recommendations was produced based on these insights, to help guide recruitment processes and promote ongoing skill development and employee satisfaction within testing teams. These recommendations include strategies for assessing candidates' skills and traits, in order to find the most suitable candidates for working in the field. Additionally, recommendations are provided for making the role as attractive and fulfilling as possible for new employees.
Through actively involving recruitment personnel in the dissemination and implementation of these recommendations, organisations can enhance their recruitment processes and create an environment that attracts, retains, and develops top talent. Ultimately, the successful implementation of these recommendations may lead to improved testing outcomes, enhanced software quality, and greater professional growth and satisfaction among testing professionals.