Structuring internal communication of the finance business unit in Company X
Suhonen, Emmi (2024)
Suhonen, Emmi
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404025504
https://urn.fi/URN:NBN:fi:amk-202404025504
Tiivistelmä
With the digitization of the world and remote working, the importance of communication has risen to new heights. To ensure efficient workflow, organizations need to ensure efficient and clear communication. Although there are many research and publications on internal communication, it is always good to take an individual look at how things are working at a certain organization.
The thesis topic arose in a workshop concerning the sharing of knowledge and skills. From that workshop, bigger problems, unclear communication methods, were identified and needed to be solved promptly. This thesis concentrates on the financial business unit of a large energy transition company. For confidential reasons, this research was anonymized.
Data for this research was collected from academic publications, the internet, a survey, and a workshop. The collected data was examined with a critical point of view and the relevant content was presented in this research. All personnel-related data was anonymized and the target organization may use it later on future development processes.
The theory part of this research is related to communication in organizations, leading transformational change, and implementing suggested action points in a work community. These are the core parts of this research that the organization may consider also in the future purposes. The purpose of this thesis was to create guidelines for clear communication for the finance business unit, but also give a possibility to expand these methods and guidelines wider inside the organization.
The communication guidelines were created to be adaptable to changes in the department and the company. During this research, these guidelines were already implemented in daily work. The usability of the guidelines will be monitored and measured through a survey and open feedback. These guidelines suggestions were accepted by the finance business unit CFO, team leaders, and personnel. To achieve structured internal communication the use of the tools and software provided by the organization was examined by a survey. Based on the results a suggestion for guidelines was presented to personnel.
The thesis topic arose in a workshop concerning the sharing of knowledge and skills. From that workshop, bigger problems, unclear communication methods, were identified and needed to be solved promptly. This thesis concentrates on the financial business unit of a large energy transition company. For confidential reasons, this research was anonymized.
Data for this research was collected from academic publications, the internet, a survey, and a workshop. The collected data was examined with a critical point of view and the relevant content was presented in this research. All personnel-related data was anonymized and the target organization may use it later on future development processes.
The theory part of this research is related to communication in organizations, leading transformational change, and implementing suggested action points in a work community. These are the core parts of this research that the organization may consider also in the future purposes. The purpose of this thesis was to create guidelines for clear communication for the finance business unit, but also give a possibility to expand these methods and guidelines wider inside the organization.
The communication guidelines were created to be adaptable to changes in the department and the company. During this research, these guidelines were already implemented in daily work. The usability of the guidelines will be monitored and measured through a survey and open feedback. These guidelines suggestions were accepted by the finance business unit CFO, team leaders, and personnel. To achieve structured internal communication the use of the tools and software provided by the organization was examined by a survey. Based on the results a suggestion for guidelines was presented to personnel.