Challenges in enabling SIAM strategy in the Nordics
Valkama, Vilija (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023112932475
https://urn.fi/URN:NBN:fi:amk-2023112932475
Tiivistelmä
Despite the widespread knowledge about SIAM in the Nordics, the benefits of SIAM strategy are not utilised to its full extent. Hence, IT Service Management Forum Finland ry SIAM SIG members were keen to identify what challenges enabling SIAM strategy companies in the Nordics face and supported the current research. Therefore, in this thesis, the author has conducted qualitative research through seven semi-structured interviews with Nordic SIAM professionals. The SIAM literature by Scopism was used as a basis to form a theoretical framework in this thesis.
Additionally, the second research question helped to identify what ways of working might lead to avoiding challenges in SIAM strategy enablement in the Nordics based on the interviewees' professional experience. The interviewees were SIAM professionals from different industries across the Nordics, whose contacts were shared by IT Service Management Forum Finland ry SIAM SIG members.
Furthermore, the data gathered during this research was analysed based on a thematic analysis approach. As a result, five main themes and four additional categories were identified. Therefore, as the main challenges faced by the interviewees while enabling SIAM strategy in the Nordics, the author outlined the lack of value synergy, the lack of SIAM Awareness in the Nordics and the low maturity themes. In addition to low maturity, the low ITIL and SIAM maturity and the low service providers’ maturity categories were outlined.
While answering the second research question, the interviewed SIAM professionals suggested specific approaches that could lead to a successful SIAM strategy enablement in the Nordics. Therefore, the author shaped these themes as trust and transparency and top management attention. Additionally, the trust and transparency theme had two more categories that could help to address SIAM strategy enablement challenges. The author named these categories the “Rules of the Club” and the “Single Source of Truth”.
Additionally, the second research question helped to identify what ways of working might lead to avoiding challenges in SIAM strategy enablement in the Nordics based on the interviewees' professional experience. The interviewees were SIAM professionals from different industries across the Nordics, whose contacts were shared by IT Service Management Forum Finland ry SIAM SIG members.
Furthermore, the data gathered during this research was analysed based on a thematic analysis approach. As a result, five main themes and four additional categories were identified. Therefore, as the main challenges faced by the interviewees while enabling SIAM strategy in the Nordics, the author outlined the lack of value synergy, the lack of SIAM Awareness in the Nordics and the low maturity themes. In addition to low maturity, the low ITIL and SIAM maturity and the low service providers’ maturity categories were outlined.
While answering the second research question, the interviewed SIAM professionals suggested specific approaches that could lead to a successful SIAM strategy enablement in the Nordics. Therefore, the author shaped these themes as trust and transparency and top management attention. Additionally, the trust and transparency theme had two more categories that could help to address SIAM strategy enablement challenges. The author named these categories the “Rules of the Club” and the “Single Source of Truth”.