Enhancing Career Prospects of International Students in Finland Using Service Design Approach
Saleem, Sana (2023)
Saleem, Sana
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023112231049
https://urn.fi/URN:NBN:fi:amk-2023112231049
Tiivistelmä
In recent years, Finland has become an international student hub for higher education studies, owing mainly to its world-class education system. Usually, the educational journey of a foreign background student in Finland is challenged in several ways. Nevertheless, the main goal of the thesis is to provide a service design-based solution for enhancing career prospects of foreign students in Finland.
Language is one of the main components for integration in a culture and society. To investigate naturalization of a foreign-student career in Finland, several service design techniques such as business canvas model, swot analysis, customer journey maps, and survey were performed. The pertinent data was collected with a survey questionnaire which in fact received 58 responses out of 70, and then four personas and a corresponding customer-journey maps were formed out of it. Furthermore, two online workshops were held with a focal group where brain-storming and co-designing proved ample for prototyping.
The research conducted highlights the fact that there should be strong integration of compulsory Finnish language courses especially with non-technical degree programs. In addition, the Finnish authorities should further pave the way for programs through which international students can easily integrate into Finnish society.
Language is one of the main components for integration in a culture and society. To investigate naturalization of a foreign-student career in Finland, several service design techniques such as business canvas model, swot analysis, customer journey maps, and survey were performed. The pertinent data was collected with a survey questionnaire which in fact received 58 responses out of 70, and then four personas and a corresponding customer-journey maps were formed out of it. Furthermore, two online workshops were held with a focal group where brain-storming and co-designing proved ample for prototyping.
The research conducted highlights the fact that there should be strong integration of compulsory Finnish language courses especially with non-technical degree programs. In addition, the Finnish authorities should further pave the way for programs through which international students can easily integrate into Finnish society.