Leadership-Related Predictors of Intermediate and Final Employment Outcomes among Quick Commerce Employees in Germany
Bohm, Sisu (2023)
Bohm, Sisu
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060521260
https://urn.fi/URN:NBN:fi:amk-2023060521260
Tiivistelmä
“Employees do not leave jobs, they leave bad managers”, asserts a popular adage. Several studies have established a relationship between negative leadership experiences and negative employment outcomes, such as worse performance, higher absenteeism, and turnover intentions. Loosely based on Bakker and Demerouti’s Job Demands-Resources model and Mayer and Allen’s Framework of Organizational Commitment, this thesis aims to identify leadership-related predictors of outcomes of work engagement and organizational commitment. Further, it researches how the level of work engagement and organizational commitment affects the level of absenteeism and prevalence of turnover intentions among operations-level quick commerce employees in Germany. The data presented here was collected through a survey in January and February 2023, and analyzed by conducting regression analyses. A significant relationship between the leaders’ level of support and the employees’ level of work engagement and organizational commitment was found. Work engagement specifically had a significant impact on absenteeism and the prevalence of turnover intentions within the sample. The main takeaways from this research are that absenteeism and turnover intentions within the industry are alarmingly high, and to combat these problems, quick commerce companies should develop employee support and recognition. This would help companies avoid unnecessary costs related to recruitment, training, and bureaucracy, as well as to prevent loss of knowledge and social capital.