Improving Quality Management to Reach Project Success A Case Study on Power Network Construction Projects
Roddis, Christopher (2023)
Roddis, Christopher
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023053016050
https://urn.fi/URN:NBN:fi:amk-2023053016050
Tiivistelmä
This thesis has been made to improve the quality management processes at Vaasan sähköverkko Oy. The company is in the process of replacing overhead lines with underground cable to improve the resilience and the reliability of the
distribution network. This study has been limited to underground cabling projects only. The research method for this thesis is a qualitative interview-based case
study with project managers who manage underground cabling projects.
The aim of this study was to conduct research about quality management in projects and to in-depth describe the quality management practices at the
company and, on the basis of the literature review, propose improvements to these practices. The literature review provides an insight into what quality
management is and what it encompasses. An interview guide and a quality management model have been prepared as a basis for the interviews. The study has also examined how the project managers determine project success and how project success factors relate to managing quality in projects.
Through the interviews, the quality management processes that are implemented in the company were surveyed and set out in the quality management framework proposed by the researcher. The study has identified success factors that works as measurement of project success for Vaasan sähköverkko´s network construction projects in general. This framework can be used by Vaasan sähköverkko in order to understand their quality management framework and as a basis for developing their quality management further. In addition, this thesis has, based on the
interviews, highlighted several activities that could be added to the project in order to enhance the quality.
distribution network. This study has been limited to underground cabling projects only. The research method for this thesis is a qualitative interview-based case
study with project managers who manage underground cabling projects.
The aim of this study was to conduct research about quality management in projects and to in-depth describe the quality management practices at the
company and, on the basis of the literature review, propose improvements to these practices. The literature review provides an insight into what quality
management is and what it encompasses. An interview guide and a quality management model have been prepared as a basis for the interviews. The study has also examined how the project managers determine project success and how project success factors relate to managing quality in projects.
Through the interviews, the quality management processes that are implemented in the company were surveyed and set out in the quality management framework proposed by the researcher. The study has identified success factors that works as measurement of project success for Vaasan sähköverkko´s network construction projects in general. This framework can be used by Vaasan sähköverkko in order to understand their quality management framework and as a basis for developing their quality management further. In addition, this thesis has, based on the
interviews, highlighted several activities that could be added to the project in order to enhance the quality.