The impact of an accelerated digitalization on productivity : investigating the effects of an accelerated digitalization due to the COVID-19 outbreak on employees' productivity
Ortiz Garcia, Jorge Mario; Adamowicz, Grzegorz (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052514372
https://urn.fi/URN:NBN:fi:amk-2023052514372
Tiivistelmä
The COVID-19 pandemic had accelerated digital transformation, which has become an integral part of society and the survival of companies, a requirement of the modern world. Reacting to changes related to the pandemic required leadership skills from managers. Difficult decisions have been made in every organization, but the coronavirus has pushed decision making to the limit.
This thesis is a case study where the research data was collected utilizing semi-structure interviews and managers of different departments within the case study were interviewed. The common perception of managers and employees on digitalization is that it brought many opportunities and benefits to employees' productivity. The accelerated digitalization has been appreciated and was received as important and necessary. Digitalization brought better ways of communication and increased transparency, which made it possible for employees to work more effective. New digital tools allowed better business processes.
Nevertheless, digitalization had its minuses such as limited social interaction. Dependency on technology had increased causing a risk in maintaining work flow. From social perspective, employees found it difficult to disconnect from work. By that, it was meant work-life balance was affected.
Based on the research outputs, digitalization has had a positive effect on employees' productivity working in service organizations (case study: Region Stockholm).
This thesis is a case study where the research data was collected utilizing semi-structure interviews and managers of different departments within the case study were interviewed. The common perception of managers and employees on digitalization is that it brought many opportunities and benefits to employees' productivity. The accelerated digitalization has been appreciated and was received as important and necessary. Digitalization brought better ways of communication and increased transparency, which made it possible for employees to work more effective. New digital tools allowed better business processes.
Nevertheless, digitalization had its minuses such as limited social interaction. Dependency on technology had increased causing a risk in maintaining work flow. From social perspective, employees found it difficult to disconnect from work. By that, it was meant work-life balance was affected.
Based on the research outputs, digitalization has had a positive effect on employees' productivity working in service organizations (case study: Region Stockholm).