The role of empathy in developing internal communication at work: Company X
Saari, Irina (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023051711550
https://urn.fi/URN:NBN:fi:amk-2023051711550
Tiivistelmä
This thesis examines the critical role of empathy in fostering effective internal communication within the workplace. The study aims to explore how empathy influences the communication dynamics within an organization and its impact on employee engagement, satisfaction, and overall organizational culture.
The research methodology employed in this study combines a comprehensive literature review and a qualitative research method. The theoretical framework encompasses the history and definition of empathy, its connection to interpersonal communication, and its relevance to leadership and organizational culture. Through the survey, the study investigates the current manifestation of empathy in the organizational culture and explores how individuals perceive and practice empathy in their communication interactions.
The findings reveal the significance of empathy in creating an open and supportive communication environment. Employees express the importance of understanding others' perspectives, considering diverse life situations, and active listening. These elements form the foundation of empathetic communication, which fosters trust, collaboration, and a sense of belonging within the organization. Moreover, the study identifies potential areas for improvement in internal communication practices, based on the understanding of empathy levels and perceptions among employees.
The results of this research contribute to the growing body of knowledge on empathy and its impact on internal communication within organizations. The findings can inform leaders, managers, and human resources professionals in developing strategies to foster a more empathetic communication culture, ultimately improving employee satisfaction, productivity, and overall organizational success.
The research methodology employed in this study combines a comprehensive literature review and a qualitative research method. The theoretical framework encompasses the history and definition of empathy, its connection to interpersonal communication, and its relevance to leadership and organizational culture. Through the survey, the study investigates the current manifestation of empathy in the organizational culture and explores how individuals perceive and practice empathy in their communication interactions.
The findings reveal the significance of empathy in creating an open and supportive communication environment. Employees express the importance of understanding others' perspectives, considering diverse life situations, and active listening. These elements form the foundation of empathetic communication, which fosters trust, collaboration, and a sense of belonging within the organization. Moreover, the study identifies potential areas for improvement in internal communication practices, based on the understanding of empathy levels and perceptions among employees.
The results of this research contribute to the growing body of knowledge on empathy and its impact on internal communication within organizations. The findings can inform leaders, managers, and human resources professionals in developing strategies to foster a more empathetic communication culture, ultimately improving employee satisfaction, productivity, and overall organizational success.