Working as Technical Support Engineer
Adhikari, Nischal (2023)
Adhikari, Nischal
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023051610992
https://urn.fi/URN:NBN:fi:amk-2023051610992
Tiivistelmä
This thesis presents a comprehensive account of a Technical Support Engineer’s journey, documenting challenges, opportunities, and growth in the span of eight weeks, from 23rd January to 17th March 2023. Through reflective diary entries, the author captures their daily and weekly progress, highlighting the skills they acquired, and the obstacles they overcame. The thesis also includes a detailed analysis of concepts, theories, and issues related to the author’s work in the Microsoft ecosystem.
With a focus on personal and professional development, the author sets clear objectives at the beginning of the thesis, outlining their aspirations for deepening their knowledge of Microsoft products and the native tools and products used in their company, By the end of the eight-week period, the author successfully achieves their predetermined goals, showcasing the effectiveness of their approach to self-improvement.
The thesis is divided into four parts, each section offering unique insights into the author’s journey. The introduction provides a broad overview of the thesis, outlining the purpose, scope, and goals of the thesis. Description of initial situations provides insight into the author’s situation before starting the diary entries, which provides information on Stakeholders, the author’s current situation at work, and an analysis of current work. The heart of the thesis is the diary section, which comprises detailed daily and weekly analyses, of what the author learned during the day and the week. Through this section, readers gain an understanding of the author’s work and the challenges they faced. Finally, the Discussion section provides a critical analysis of the author’s experiences and insights gained during the eight-week period. The section ties together the author’s observations and learning, offering a detailed analysis of their progress and highlightingareas of future development.
Overall, this thesis serves as a valuable resource for anyone seeking to track their growth, learn from their experiences, and set achievable goals for their personal and professional development. It highlights the importance of reflection, planning, and consistent effort in driving one’s
growth and success.
With a focus on personal and professional development, the author sets clear objectives at the beginning of the thesis, outlining their aspirations for deepening their knowledge of Microsoft products and the native tools and products used in their company, By the end of the eight-week period, the author successfully achieves their predetermined goals, showcasing the effectiveness of their approach to self-improvement.
The thesis is divided into four parts, each section offering unique insights into the author’s journey. The introduction provides a broad overview of the thesis, outlining the purpose, scope, and goals of the thesis. Description of initial situations provides insight into the author’s situation before starting the diary entries, which provides information on Stakeholders, the author’s current situation at work, and an analysis of current work. The heart of the thesis is the diary section, which comprises detailed daily and weekly analyses, of what the author learned during the day and the week. Through this section, readers gain an understanding of the author’s work and the challenges they faced. Finally, the Discussion section provides a critical analysis of the author’s experiences and insights gained during the eight-week period. The section ties together the author’s observations and learning, offering a detailed analysis of their progress and highlightingareas of future development.
Overall, this thesis serves as a valuable resource for anyone seeking to track their growth, learn from their experiences, and set achievable goals for their personal and professional development. It highlights the importance of reflection, planning, and consistent effort in driving one’s
growth and success.