Virtual Home Care in Eastern Finland: the current state of virtual meetings by the view of information systems and perceptions of employees
Nissinen, Jesse; Puomilahti, Kati (2023)
Nissinen, Jesse
Puomilahti, Kati
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202305068046
https://urn.fi/URN:NBN:fi:amk-202305068046
Tiivistelmä
The aim of this thesis was to study and describe the current state of virtual client meetings in virtual home care unit in Eastern Finland. The aim was to describe how the virtual meeting process is formed in terms of different electronic social and health care information systems and the use of them. The aim was to find out what working phases and tasks were involved in virtual meetings, how much working time was spent in the different phases of virtual meetings and how the process was experienced by the employees.
The research data was collected and formed using both quantitative and qualitative methods. Quantitative data was collected by observing the use and usability of information systems by an external observer during real-time virtual meetings. Qualitative data was gathered by interviewing the virtual home care’s employees to describe subjective views and experiences regarding the use and usability of systems.
The key results of the thesis were the challenges and inefficiencies in the use of the highlighted information systems experienced by the employees in their daily work. These findings were also supported by the numerical research results from the observational study. This indicates that the multiple working phases of virtual meetings that do not directly belong to the customer contact, take up a large part of the employees' total working time. Based on the results, clear process development opportunities were identified, which could be used to reduce the number of systems in use or unnecessary working phases. The results of the thesis enable to critically examine the current process and the possibilities for its development now and in the future.
The research data was collected and formed using both quantitative and qualitative methods. Quantitative data was collected by observing the use and usability of information systems by an external observer during real-time virtual meetings. Qualitative data was gathered by interviewing the virtual home care’s employees to describe subjective views and experiences regarding the use and usability of systems.
The key results of the thesis were the challenges and inefficiencies in the use of the highlighted information systems experienced by the employees in their daily work. These findings were also supported by the numerical research results from the observational study. This indicates that the multiple working phases of virtual meetings that do not directly belong to the customer contact, take up a large part of the employees' total working time. Based on the results, clear process development opportunities were identified, which could be used to reduce the number of systems in use or unnecessary working phases. The results of the thesis enable to critically examine the current process and the possibilities for its development now and in the future.