Development of a framework for collecting patient experience data in Haapsalu Neurological Rehabilitation Centre
Piirsoo, Liis (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202305057816
https://urn.fi/URN:NBN:fi:amk-202305057816
Tiivistelmä
The purpose of this study was to develop a framework for collecting patient experience data in Haapsalu Neurological Rehabilitation Centre (HNRC) located in Estonia. This developmental project aimed to create a questionnaire and a framework that addresses key aspects of care from a patients’ perspective for everyday use in HNRC.
In this development project, qualitative descriptive method was used. 11 employees of HNRC were individually interviewed to understand which aspects of patients’ experiences should be included in a questionnaire. After the data analysis with inductive content analysis model, a preliminary version of the questionnaire and a framework was formed. Additionally, a focus group of four members from HNRC was conceived, that developed the final version of the questionnaire and a framework.
From the analysis of the data gathered from the interviews, four big picture categories emerged about the aspects important for patients related to HNRC and their care in HNRC: factors related to personnel, services, living conditions, and leisure time opportunities. Based on the data, a questionnaire that consisted of 22 questions was formed. There were some room left after every question to add a qualitative element to the questionnaire. Also, some demographic features were added, and suggestions to make the form available online, collect near-time data, answering to be anonymous, and to collect feedback from all inpatients.
This work is unique in Estonian medical field, as there is little research done in the patient experience area. Other medical facilities in Estonia are using patient satisfaction questionnaires, there is no known other medical facility planning to start using a framework of collecting feedback that considers patient experiences. This work was the first phase of a larger developmental project, that aims to create and implement the system of collecting, analysing and presenting the patient experience feedback in HNRC. As a result of this work, a framework to collect patient experience data in HRNC was proposed. The next phases of the project should be: inclusion of patients to enhance the validity of the questionnaire; creating an IT-solution for the questionnaire; developing of a system to analyse and present the data gathered; implementation of the full system.
In this development project, qualitative descriptive method was used. 11 employees of HNRC were individually interviewed to understand which aspects of patients’ experiences should be included in a questionnaire. After the data analysis with inductive content analysis model, a preliminary version of the questionnaire and a framework was formed. Additionally, a focus group of four members from HNRC was conceived, that developed the final version of the questionnaire and a framework.
From the analysis of the data gathered from the interviews, four big picture categories emerged about the aspects important for patients related to HNRC and their care in HNRC: factors related to personnel, services, living conditions, and leisure time opportunities. Based on the data, a questionnaire that consisted of 22 questions was formed. There were some room left after every question to add a qualitative element to the questionnaire. Also, some demographic features were added, and suggestions to make the form available online, collect near-time data, answering to be anonymous, and to collect feedback from all inpatients.
This work is unique in Estonian medical field, as there is little research done in the patient experience area. Other medical facilities in Estonia are using patient satisfaction questionnaires, there is no known other medical facility planning to start using a framework of collecting feedback that considers patient experiences. This work was the first phase of a larger developmental project, that aims to create and implement the system of collecting, analysing and presenting the patient experience feedback in HNRC. As a result of this work, a framework to collect patient experience data in HRNC was proposed. The next phases of the project should be: inclusion of patients to enhance the validity of the questionnaire; creating an IT-solution for the questionnaire; developing of a system to analyse and present the data gathered; implementation of the full system.