Creating a handbook for shift supervisors of KiipeilyAreena
Vesala, Marianne (2023)
Vesala, Marianne
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202304145274
https://urn.fi/URN:NBN:fi:amk-202304145274
Tiivistelmä
While working as a shift supervisor in KiipeilyAreena, I noticed a need for written guidelines for the shift supervisors to monitor the safety of the climbing gym. As a result, I decided to create a handbook for the shift supervisors to deepen their knowledge of climbing safety and to build their confidence when having to intervene in difficult situations.
In this thesis, I investigate the reasons why some climbing accidents happen by applying different theories to subjective hazards in climbing. To gain knowledgebase for the handbook I applied knowledge from adventure education along with legal guidelines about risk management and safety of indoor climbing. Additionally, I looked into the psychological and psychosocial safety of the customers and employees.
I used quantitative research methods to measure the effectiveness of the handbook, as I surveyed the employees before and after introducing the handbook. The first survey allowed me to gather information on the current knowledge base and the levels of confidence of the shift supervisors along with ideas about what the handbook could contain. The second survey results revealed positive outcomes of the effectiveness and value of the handbook along with the feedback from my commissioner.
In this thesis, I investigate the reasons why some climbing accidents happen by applying different theories to subjective hazards in climbing. To gain knowledgebase for the handbook I applied knowledge from adventure education along with legal guidelines about risk management and safety of indoor climbing. Additionally, I looked into the psychological and psychosocial safety of the customers and employees.
I used quantitative research methods to measure the effectiveness of the handbook, as I surveyed the employees before and after introducing the handbook. The first survey allowed me to gather information on the current knowledge base and the levels of confidence of the shift supervisors along with ideas about what the handbook could contain. The second survey results revealed positive outcomes of the effectiveness and value of the handbook along with the feedback from my commissioner.