Using Digital Dashboards and KPIs for Visually Managing a Consulting Company with Shared Ownership
Aro, Ismo (2023)
Aro, Ismo
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202304064901
https://urn.fi/URN:NBN:fi:amk-202304064901
Tiivistelmä
The case company of this thesis has a business model where all employees are or will be owners (shared ownership). This is not a business standard for how companies are run, and there is a knowledge gap in how companies like this should be managed and measured. This study investigates how to implement Visual Management and re-think KPIs to run a company with shared ownership.
The thesis relied on using qualitative research methods such as conducting interviews, workshops, observations, and analysis of internal documentation. The study was conducted in five phases which are setting the objective, conducting the current state analysis, exploring existing knowledge and best practice, the proposal building, and validation of the proposal.
The current state analysis revealed that there were missing a KPIs which would guide the company as a whole and a common way to present observe the KPIs. The theoretical framework focused on the topics of Benefiting from Visual Management & Building a Dahsboard, Distinguishing Metrics & KPIs and Selecting KPIs for a consulting company with shared ownership
The proposal was built for the needs of all stakeholders including employees of the mother company and its subsidiaries, and it included Chief Executive Officer and Chief Technology Officer from the mother company. From the subsidiary there were multiple employees conducted during the thesis. The digital dashboard shows the measurements of the business targets and guides the case company on its development journey. During the study, the first version of the Digital Dashboard with KPIs was implemented and the first round of feedback gathered and analyzed. The development work will continue to keep Dashboard and KPIs relevant to all stakeholders in the company to improve company’s day to day operation.
The thesis relied on using qualitative research methods such as conducting interviews, workshops, observations, and analysis of internal documentation. The study was conducted in five phases which are setting the objective, conducting the current state analysis, exploring existing knowledge and best practice, the proposal building, and validation of the proposal.
The current state analysis revealed that there were missing a KPIs which would guide the company as a whole and a common way to present observe the KPIs. The theoretical framework focused on the topics of Benefiting from Visual Management & Building a Dahsboard, Distinguishing Metrics & KPIs and Selecting KPIs for a consulting company with shared ownership
The proposal was built for the needs of all stakeholders including employees of the mother company and its subsidiaries, and it included Chief Executive Officer and Chief Technology Officer from the mother company. From the subsidiary there were multiple employees conducted during the thesis. The digital dashboard shows the measurements of the business targets and guides the case company on its development journey. During the study, the first version of the Digital Dashboard with KPIs was implemented and the first round of feedback gathered and analyzed. The development work will continue to keep Dashboard and KPIs relevant to all stakeholders in the company to improve company’s day to day operation.