Employee loyalty and job satisfaction : Delivery worker’s satisfaction with Posti Oy
Fadel, Mohamed (2022)
Fadel, Mohamed
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022102721661
https://urn.fi/URN:NBN:fi:amk-2022102721661
Tiivistelmä
The research aim was to evaluate the importance of employee loyalty for companies, and how em-ployee loyalty could be important to develop any company’s performance. The research investigated the loyalty level of the delivery department in the main postal service provider in Finland and what could happen differently to improve the delivery workers’ satisfaction level with Posti Oy.
The research analysed all the worker’s feedback through an interview process and compare it to all the theories that are relevant to employee loyalty. The research took place with the cooperation of Posti, and they provided all the necessary assistance and support during the research period.
Based on the analysis of all the data, it was shown that all workers would require more attention from their co-workers’ and their direct management, the attention could financial or social or even just the management consideration and appreciation. Those aspects could improve employee satis-faction and develop loyalty feeling toward the workplace.
The research analysed all the worker’s feedback through an interview process and compare it to all the theories that are relevant to employee loyalty. The research took place with the cooperation of Posti, and they provided all the necessary assistance and support during the research period.
Based on the analysis of all the data, it was shown that all workers would require more attention from their co-workers’ and their direct management, the attention could financial or social or even just the management consideration and appreciation. Those aspects could improve employee satis-faction and develop loyalty feeling toward the workplace.