"service design" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)
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Customer Journey Automation for SMEs - Optimizing opportunities with service design
(2023)The purpose of the thesis is to research with service design how a customer journey could be automated and optimized for small and medium sized companies. The main focus is understanding the decision-makers in the buying ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Developing Legal Services Through Service Design: A Study of Five Cases
(2023)The purpose of this thesis was to develop a method to first model and visualize a service process and then develop the chosen service with co-design methods. The study cases, where the developed method was tested, are five ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Digitalization in In-Flight Service of Airlines X. New Digital Designs to Enhance Customer Experience
(2024)The fast-paced development of digital technology is making a strong impact on customer experience, and it is important for businesses to respond to the change. On this front, the aviation industry is well-positioned to ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
