The level of customer service and customer satisfaction in the restaurant “Nautilus”
Burmistrova, Anna (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202205128822
https://urn.fi/URN:NBN:fi:amk-202205128822
Tiivistelmä
The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience and consumer buying behaviour that helps to understand the topic. Besides the study presents background information about the restaurant Nautilus and its style and quality of the service.
To analyse the whole situation about quality of customer service and customers’ satisfaction in the restaurant Nautilus The author has decided to create the survey. The survey contains 9 questions with multiple answers options and 2 questions with open answers options. The whole number of responds were 43.
In conclusion there is presented some analysis based on the customer survey and recommendations how the customer service can be improved according to the customers’ responds.
To analyse the whole situation about quality of customer service and customers’ satisfaction in the restaurant Nautilus The author has decided to create the survey. The survey contains 9 questions with multiple answers options and 2 questions with open answers options. The whole number of responds were 43.
In conclusion there is presented some analysis based on the customer survey and recommendations how the customer service can be improved according to the customers’ responds.
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