Case Web pages of SAMMAKKO - testing usability
Mäkelä, Tatjana (2022)
Mäkelä, Tatjana
2022
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202205016652
https://urn.fi/URN:NBN:fi:amk-202205016652
Tiivistelmä
Student union of Satakunta University of Applied Sciences SAMMAKKO, needed a usability testing on new web pages, both Finnish and English versions. Web pages were updated in 2021.
The purpose of this study was to improve the usability of SAMMAKKO web pages. The aim was to define usability problems of web pages, make suggestions of improvements and when improvements had been made, usability evaluated again.
The study was conducted as qualitative research, using Thinking aloud -method, when participants represented students and university staff. Each participant got three tasks to perform while speaking aloud own thoughts and observations.
As results from first testing, main usability problems were defined: navigation problems, and insufficient information for the university staff. Satisfaction was good. SAMMAKKO received the report along with improvement suggestions based on findings. After conducted improvements web pages were evaluated again.
On second testing conducted improvements turned out a success, satisfaction of web pages increased to laudable/excellent. However, some navigation problems still need to be fixed in the future and web pages should be also evaluated for accessibility.
This study is important for the student union, as usability of web pages have not been evaluated before. A two-part study is unusual with testing of how improvements have affected on usability.
The purpose of this study was to improve the usability of SAMMAKKO web pages. The aim was to define usability problems of web pages, make suggestions of improvements and when improvements had been made, usability evaluated again.
The study was conducted as qualitative research, using Thinking aloud -method, when participants represented students and university staff. Each participant got three tasks to perform while speaking aloud own thoughts and observations.
As results from first testing, main usability problems were defined: navigation problems, and insufficient information for the university staff. Satisfaction was good. SAMMAKKO received the report along with improvement suggestions based on findings. After conducted improvements web pages were evaluated again.
On second testing conducted improvements turned out a success, satisfaction of web pages increased to laudable/excellent. However, some navigation problems still need to be fixed in the future and web pages should be also evaluated for accessibility.
This study is important for the student union, as usability of web pages have not been evaluated before. A two-part study is unusual with testing of how improvements have affected on usability.