"Ahokas, Anniina" - Selaus tekijän mukaan Opinnäytetyöt (Käyttörajattu kokoelma)
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Improving customer journey with (self-) service design : a better customer experience in a web store X
Ahokas, Anniina (2022)Due to digitalisation, customers are expecting service in digital channels. Organizations are using more automated solutions, which have become more common especially during the covid-19 pandemic. Self-service concepts, ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad