"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)

Viitteet 1-3 / 3

    • B2B Claim Process Communication Analysis 

      Linna, Anna (2023)
      Smooth and effective communication flow during a claim handling process, especially in B2B environment, has a significant impact on the feel of justice and general level of customer satisfaction. Nowadays informative ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Bridging the gap with customers using machine learning on the NPS dataset 

      Chauhan, Jonu (2024)
      One of the key tools companies worldwide use to measure customer satisfaction is via the Net Promoter Score (NPS). This thesis tackles the problems in analyzing NPS data due to open text feedback, low response rates, and ...

    • Chatbot development : case study for Musicinfo 

      Wang, Ping (2023)
      This thesis used multi-method method development study to research why a business needs chatbots and which types of chatbots are suitable for a company. The research was commissioned by MusicInfo Oy, which wanted to ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad