"customer experience" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)
Viitteet 1-5 / 5
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B2B Claim Process Communication Analysis
(2023)Smooth and effective communication flow during a claim handling process, especially in B2B environment, has a significant impact on the feel of justice and general level of customer satisfaction. Nowadays informative ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Bridging the gap with customers using machine learning on the NPS dataset
(2024)One of the key tools companies worldwide use to measure customer satisfaction is via the Net Promoter Score (NPS). This thesis tackles the problems in analyzing NPS data due to open text feedback, low response rates, and ... -
Chatbot development : case study for Musicinfo
(2023)This thesis used multi-method method development study to research why a business needs chatbots and which types of chatbots are suitable for a company. The research was commissioned by MusicInfo Oy, which wanted to ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Does video and screen sharing help savings advisers enhance clients understanding in remote meetings? : a study of the Finnish banking sector.
(2025)Finanssialan digitaalisen murroksen myötä FinTech- yritysten määrä on kasvanut ja noussut haastamaan perinteisiä pankkeja, kilpailemaan asiakkaista kohdennetuilla ja yksilöllisesti räätälöidyillä palveluilla. Vastatakseen ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The provision of personalized experience in enhancing guest engagement. Case: Pullman Phu Quoc Beach Resort.
(2022)After the Covid-19 pandemic period, people are travelling again, and they expect personalised experiences more than just good services when coming to hotels. Providing personalised experience within the hospitality industry ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
