"customer experience" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)

Viitteet 1-3 / 3

    • B2B Claim Process Communication Analysis 

      Linna, Anna (2023)
      Smooth and effective communication flow during a claim handling process, especially in B2B environment, has a significant impact on the feel of justice and general level of customer satisfaction. Nowadays informative ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Chatbot development : case study for Musicinfo 

      Wang, Ping (2023)
      This thesis used multi-method method development study to research why a business needs chatbots and which types of chatbots are suitable for a company. The research was commissioned by MusicInfo Oy, which wanted to ...
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    • The provision of personalized experience in enhancing guest engagement. Case: Pullman Phu Quoc Beach Resort. 

      Nguyen, Ngoc; Huynh, Lan (2022)
      After the Covid-19 pandemic period, people are travelling again, and they expect personalised experiences more than just good services when coming to hotels. Providing personalised experience within the hospitality industry ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad