Overview of the current and future jobs in aviation industry
Ovsiannikova, Veronika; Zakharov, Artem (2021)
Ovsiannikova, Veronika
Zakharov, Artem
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021122290483
https://urn.fi/URN:NBN:fi:amk-2021122290483
Tiivistelmä
The aviation industry constantly undergoes various changes. Due to these shifts, employment as a significant part of aviation is greatly influenced. Furthermore, restructuring the business models pushes the modifications among current job positions, including related responsibilities and modified skills, affecting employee training. Besides, more new vacancies might be potentially developed. Therefore, various changes might cause some challenges for the stakeholders.
Due to the growing demand from industry, the present thesis has been developed in collaboration with the International Air Transport Association (IATA) to overview and compare present and upcoming job markets. This thesis aims to research current and future job opportunities in the aviation industry, providing a comprehensive view of the various skills and training processes in the aviation industry. Key goals include investigating the current situation on the job market regarding skills, responsibilities, requirements, and training. In addition, defining the potential changes and their drivers in the industry is one of the critical topics in the study. The final objective is to research the future situation about skills, responsibilities, requirements, and training.
The passenger journey has been introduced in the research scope to take advantage of the stages where passengers have direct interaction with employees. The defined nine stages of the journey have been applied in the framework for this study to examine the responsibilities performed at these points and required skills and training: Check-in, Baggage Drop, Security control, Passport/Border Control, Boarding, Flight, and Customs control.
The study includes a literature review and conducting interviews as the qualitative research method. The interview questions have been developed based on the essential findings extracted from the literature review. In total, 11 semi-structured interviews have been performed with participants selected based on the criteria defining their working experience and management title position (industry professionals, CEOs of companies, consultants, chief instructors, and other). All interviews have been conducted in online format upon receiving the consent.
The results have demonstrated that most of the stages of the passenger journey will not significantly be changed in the future. Although digitalization is the most significant trend will increase the number of technologies implemented, which affects the employees. The need to perform manual tasks will be reduced due to the broader digital application, forcing the development of human-focused tasks by modifying employees' skills, responsibilities, requirements, and training.
However, the results of this study have proved to be valid and reliable in answering the set objectives and research questions, further potential research proposals were identified.
Due to the growing demand from industry, the present thesis has been developed in collaboration with the International Air Transport Association (IATA) to overview and compare present and upcoming job markets. This thesis aims to research current and future job opportunities in the aviation industry, providing a comprehensive view of the various skills and training processes in the aviation industry. Key goals include investigating the current situation on the job market regarding skills, responsibilities, requirements, and training. In addition, defining the potential changes and their drivers in the industry is one of the critical topics in the study. The final objective is to research the future situation about skills, responsibilities, requirements, and training.
The passenger journey has been introduced in the research scope to take advantage of the stages where passengers have direct interaction with employees. The defined nine stages of the journey have been applied in the framework for this study to examine the responsibilities performed at these points and required skills and training: Check-in, Baggage Drop, Security control, Passport/Border Control, Boarding, Flight, and Customs control.
The study includes a literature review and conducting interviews as the qualitative research method. The interview questions have been developed based on the essential findings extracted from the literature review. In total, 11 semi-structured interviews have been performed with participants selected based on the criteria defining their working experience and management title position (industry professionals, CEOs of companies, consultants, chief instructors, and other). All interviews have been conducted in online format upon receiving the consent.
The results have demonstrated that most of the stages of the passenger journey will not significantly be changed in the future. Although digitalization is the most significant trend will increase the number of technologies implemented, which affects the employees. The need to perform manual tasks will be reduced due to the broader digital application, forcing the development of human-focused tasks by modifying employees' skills, responsibilities, requirements, and training.
However, the results of this study have proved to be valid and reliable in answering the set objectives and research questions, further potential research proposals were identified.