Digital transformation and change management in the financial and banking sector
Mohamed, Abdifatah Abdi (2021)
Avaa tiedosto
Lataukset:
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021113022666
https://urn.fi/URN:NBN:fi:amk-2021113022666
Tiivistelmä
This thesis research was designed to study digital transformation and change management in Guulpay. Guulpay was found by Q-Express Online Oy and started operating in january 2021. Before Guulpay became digital bank was remittance company that does crossborder wise transactions. Guulpay was a part of major digital transformation that affected it’s daily operations. The main objective of this research is to answer the main research question: how Guulpay employees feel about the digital transformation of the banking sector and the change management at Guulpay? In this research journey the thesis writer comprehends change, key factor in change management and digital transformation affect on the bank. A survey is the quantitive method for this reseach. The survey was conducted to Guulpay employees to study how Guulpay employees feel about the digital transformation and change management in Guulpay.
In the theoretical chapter of this thesis, the writer gives a comprehensive overview about digital transformation theory in the financial and banking sector, from early day to the present and future. Also in this same chapter the thesis focuses on main factor in change management. In this part, both literary and digital sources were used. Most of the resources are digital .
In the empirical chapter, a survey was conducted to Guulpay employees to find out how they feel about digital transformation and whether change was managed successfully. For quantitative research survey is the best method because its cost effective, flexible, and It allows you to collect very large sample of data .
The analysed results in the survey are general views of the respondents how they felt about the change management in Guulpay. The general feeling was satisfaction with the new changes, however, there were few suggestions in some areas need to be improved. Lack of training in digital issues, not very active change communication and rush system implementation are raised concerns.
In the theoretical chapter of this thesis, the writer gives a comprehensive overview about digital transformation theory in the financial and banking sector, from early day to the present and future. Also in this same chapter the thesis focuses on main factor in change management. In this part, both literary and digital sources were used. Most of the resources are digital .
In the empirical chapter, a survey was conducted to Guulpay employees to find out how they feel about digital transformation and whether change was managed successfully. For quantitative research survey is the best method because its cost effective, flexible, and It allows you to collect very large sample of data .
The analysed results in the survey are general views of the respondents how they felt about the change management in Guulpay. The general feeling was satisfaction with the new changes, however, there were few suggestions in some areas need to be improved. Lack of training in digital issues, not very active change communication and rush system implementation are raised concerns.