Induction Programme for Customer Order Management of Metso Automation, Day-to-Day Business Support
Nirvi, Tuomas (2012)
Nirvi, Tuomas
HAAGA-HELIA ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012101514430
https://urn.fi/URN:NBN:fi:amk-2012101514430
Tiivistelmä
Induction is a necessity in every company. A new employee should receive the tools to perform in his or her own position. This thesis approaches this issue from the point of view of a new employee entering Metso Automation Day-to-Day Business Support’s Customer Order Management.
The theoretical part discusses three different concepts of induction: mentoring, orientation, and onboarding. The main goal of this study is to build a comprehensive and practical induction programme which takes into consideration both social and technical aspects of induction as well as the corporate strategy. Hence, the relationships of these aspects are discussed through the concepts, and their differences.
In order to have the theoretical approach linked to Metso Automation’s purposes, a primary research of the current employees’ experiences and expecations on induction was conducted, revealing that the socialization aspect must be emphasized for creating both inter- and intrapersonal networks. Also the methods used in induction earlier were reviewed based on the survey results. These results were used to build the final product of this thesis, the induction programme.
Based on the comprehensive approach as well as research results, two new roles were built for the induction programme. These are the techentor, a technical mentor, and the socientor, a social mentor. With these roles, goal was to focus mentors’ duties, tasks and support to where they are needed most. This enhances the time efficiency and creates a secure feeling for the inductee.
The induction programme itself has been built in calendar-style, using segments that develop the inductee’s abilities to perform in his or her position without being left
alone. These segments with their flexibile entities can be altered into the inductee’s and the two mentors’ schedules.
The theoretical part discusses three different concepts of induction: mentoring, orientation, and onboarding. The main goal of this study is to build a comprehensive and practical induction programme which takes into consideration both social and technical aspects of induction as well as the corporate strategy. Hence, the relationships of these aspects are discussed through the concepts, and their differences.
In order to have the theoretical approach linked to Metso Automation’s purposes, a primary research of the current employees’ experiences and expecations on induction was conducted, revealing that the socialization aspect must be emphasized for creating both inter- and intrapersonal networks. Also the methods used in induction earlier were reviewed based on the survey results. These results were used to build the final product of this thesis, the induction programme.
Based on the comprehensive approach as well as research results, two new roles were built for the induction programme. These are the techentor, a technical mentor, and the socientor, a social mentor. With these roles, goal was to focus mentors’ duties, tasks and support to where they are needed most. This enhances the time efficiency and creates a secure feeling for the inductee.
The induction programme itself has been built in calendar-style, using segments that develop the inductee’s abilities to perform in his or her position without being left
alone. These segments with their flexibile entities can be altered into the inductee’s and the two mentors’ schedules.